Unrivaled visibility into customer needs in real-time enabling them to monitor live calls and continually improve call handling to deliver higher quality customer interactions.
Enhanced customer service levels even during severe weather conditions with more accurate routing of calls and improved call handling times.
Insights for continual improvement from easy-to-use analytics data which provides them with ideas every day on how and where to improve customer interactions.
VP of Business Development, Omilia
Quinn is responsible for growth at Omilia and was part of the journey in evolving the company from a small team in Greece to a large-scale global operation with a Virtual Assistant platform that has supported over a billion customer care interactions in natural language in more than 15 countries. Quinn heads the Omilia sales organization and works directly with large enterprises in identifying new customer needs and developing comprehensive virtual assistants that focus on ROI and operational savings.
Solutions Architect – Contact Center Technologies, PSEG
Rajesh is responsible for managing and designing PSEG’s contact center roadmaps and digitization journey. He is with PSEG for 11+ years and have overall 14 years of experience working with customer care for Utilities across US, Canada, and Australia. He is a CX enthusiast and have helped organization to achieve milestone results in past few years including Idea to Implementation. He is currently pursuing MBA from Boston University.
Global Director of Pre-Sales, Omilia
Chris is the Global Director of Pre-Sales at Omilia, and has significant experience in all aspects of customer contact centers, from technology implementation to customer experience optimization, giving him unique insights into the customer journey that drives decisions about contact center technology implementation in global markets. He began his career working for an international BPO, where he advanced to an executive role by adapting customer service technology to meet hundreds of different use cases. In subsequent roles at Adapt Telephony Services and Serenova, Chris led global technical sales efforts across multiple markets and countries.
Omilia Cloud Platform revolutionizes the way that Conversational AI technology is delivered to the market. With decades of specialist expertise in customer service automation, vast amounts of real-world data, and streamlined operationalization over the cloud, we aim to accelerate the proliferation of AI to the benefit of consumers and enterprises.
What sets OCP apart from the competition, is our relentless focus on real-world results at scale.