About the Webinar

It wasn’t long ago that AI-powered virtual assistants were thought of as a novelty by many contact center leaders. Now, intelligent virtual assistants are a necessity – and this technology needs to do more than just contain and deflect interactions.

In this webinar, you’ll hear from Verint AI expert Brian Yang about how today’s conversational AI doesn’t merely talk with your customers, but rather performs complex self-service tasks. He’ll show how Verint takes the risk out of deploying an intelligent virtual assistant and how this technology delivers big savings and a better customer experience.

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Learn solutions for your most pressing CX automation challenges.

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See outcomes in weeks, not months or years.

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Increase agent capacity and elevate your CX.

Don’t miss this informative event to learn how deliver improved service to customers with conversational AI. Register today.

Our Speakers

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Brian Yang

Sr. Director, Product Management at Verint

Brian is a Conversational AI evangelist and product strategy professional.  He is currently a Senior Director of Product Strategy at Verint, overseeing a range of self service products including Conversational AI and IVA.  He has served a variety of product and strategy roles in organizations of all sizes in developing cutting edge technological solutions. With a background in both Computer Science and Business Administration, he brings a uniquely practical perspective to the use of AI research. 

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Pete Erickson

Founder of Modev

Our Moderator for the Webinar will be Pete Erickson, founder of Modev and creator of multiple AI conferences including VOICE & AI, CodeForward, and GovAI Summit. With a focus on AI market growth, Pete designs his events to provide a comprehensive roadmap that includes strategy for budget holders, hands-on product, development and design sessions, marketing and customer experience guidance and policy strategy support. 

About Verint

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Verint empowers brands with groundbreaking AI via our next-gen open platform. The first of its kind, Verint Open Platform helps organizations increase CX automation to achieve their strategic objectives and realize significant ROI.

The Verint Open Platform provides a team of AI-powered bots to augment human staff across the enterprise, including contact centers, web/mobile channels, branches, back offices, CX offices, and more. The result? Organizations can create capacity, lower costs, and continually improve CX.