First-wave voice applications laid the groundwork with relatively simple interactions deployed in walled-garden ecosystems. Today, forward-thinking brands contemplate voice customer experiences that meet their customers where they are with more complex conversation design backed by domain-trained AI.
On the back end, requirements are also growing. Ongoing management needs, privacy, data protection, authenticated transactions, and integration with legacy business systems are driving more and more brands toward a build once, deploy anywhere, custom assistant strategy enabled by end-to-end conversational AI platforms.
In this virtual fireside chat, Voicify Chief Product Officer Alex Dunn and Chief Strategy Officer Jason Fields will share their perspective on voice custom assistants and experience creating them for some of the world’s most well-known brands. Topics in this discussion will include:
• Why do custom assistants matter to brands?
• What benefits do custom assistants provide to users?
• What are the challenges and opportunities in adopting a custom assistant strategy?
This conversation will be well-calibrated for organizations with an existing voice presence or those considering an entry into the space and includes time for Q&A.
All registrants will also get a copy of the new Voicify trends report: "Inside Custom Assistants - What they are, why they matter, and how your organization can get on top of the latest trends in voice experiences."
Presented by Voicify Chief Product Officer, Alex Dunn and Chief Strategy Officer, Jason Fields
Alex Dunn is the Chief Product Officer at Voicify where he sets the overall vision for the product and leads the team responsible for the ongoing development. An active member of the Microsoft community, Alex's background is in application development and enabling applications to do more for businesses and consumers using scalable architectures, micro-services, cloud infrastructure, and innovative edge technologies. You can follow Alex on LinkedIn, Twitter, and his blog.
Jason is the Chief Strategy Officer for Voicify. Jason acts as a collaborator and leader with Voicify’s partners and customers, enabling them to leverage the power of the Voicify platform to engage with their customers and prospects. Jason is an evangelist, speaker, thought leader and strategist for the company who is passionate about personalizing the relationships between brands and customers, for the betterment of both. He believes in finding the ‘Youtility’ of what brands can do to better the experiences of those they serve.
