Amid staffing shortages and highly variable call volumes, many companies have turned to conversational AI to eliminate wait times and resolve common questions for customers. Now, improvements in generative AI are driving the next leap forward in voice assistant quality, promising to make conversational AI more capable and available to more businesses. In this webinar, we’ll discuss the practical considerations for using generative AI to deliver superior voice experiences, including:
Presented by Cameron Galbraith, Head of Product, PolyAI & Meghan Berton, Product Manager, PolyAI
Cameron Galbraith is the Head of Product Marketing at PolyAI, a pioneer in artificial intelligence and customer-led voice assistants. Before PolyAI, Mr. Galbraith built high-performing teams at innovative, mission-critical software providers serving customers in critical infrastructure sectors, including cybersecurity, state & local government, telecommunications, utilities, supply chain & logistics, and financial services. He is a graduate with honors from the University of California, Irvine.
Meghan Berton is a Product Manager for PolyAI’s generative AI and omnichannel work streams. She is from Toronto, Canada where she completed a degree in Electrical Engineering and recently moved to London to work at PolyAI.
About PolyAI
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.
We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.
Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.
PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, we have published over 200 papers which have been cited over 12,000 times, and registered 6 patents with 3 more pending. PolyAI has previously been recognized by Gartner as a Cool Vendor in Conversational AI, by Forbes in the 2023 AI 50 list, and by CB Insights in the 2021 AI 100 list. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch.
Our Moderator for the Webinar will be Pete Erickson, Founder & CEO of Modev. Pete is a musician and entrepreneur who believes that human connection is vital in the era of digital transformation. He founded Modev in 2009 to turn this belief into a mission of bringing the tech industry together. Today, Modev organizes some of the world’s top events, such as VOICE & AI. Modev is a global team of more than 40 creatives, marketers and producers. Pete has been a contributor nationally at NPR, CBS, NBC and serves as the on-air “Tech Expert” for Fox 5 DC where he appears regularly to provide commentary on technology news that impacts consumers.
