Deploy Conversational Intelligence at Scale

Featuring:

Surbi Rathore, Co-founder and CEO Symbl

Symbal is an Api platform to enable businesses and developers to analyze conversations and deploy them in skill without having to use as much manual overhead.

The remote work revolution has accelerated digital communications strategy by 6 years. There has been an exponential increase in communications data via voice, text and video.

Conversational AI offers human-like interactions between computers and humans while conversational intelligence amplifies interactions between humans.

Human to human interaction obviously differs from human to machine conversation. Human to human beings are more conversational in nature, highly unstructured, flow of conversation not predefined and context and purpose is dynamic. Human to machine, however, is transactional in nature, pretty structured, pre-defined flow of conversation and content and purpose is static.

Symbal looks to integrate contextual insights in your meeting app. Amplifying workplace productivity by creating automated tasks or follow up, triggering workflows from conversations and searching through meetings and topics.

It also looks to add AI-powered call summaries in your CRM. Supercharge sales teams with CRM integration have automated updating meeting notes on CRM, shared meeting summaries with teammates and automated tasks or follow up tracking.

Building a domain independent conversation understanding system allows us to think out of the box a system that replaces speech to text with a more intelligent conversation understanding output that is more scalable than most.