What We Have Here is a Failure to Communicate

Featuring:

Emerson Skiar, Chief Evangelist of Bespoken
Diego Valdivia, Product Manager at Bespoken

Looking at perhaps the most overlooked quality of voice technology, Diego and Emerson sit down to talk about the importance of quality over quantity.

Bespoken is a leader in automated testing, tuning and training for conversational AI. Bespoken helps enterprises deliver 5-star voice apps. The goal of this 15 minute discussion is that you’ll learn how to fix the bigger problem impacting customer satisfaction in voice.

Agenda:

• Why is Voice CSAT declining?
• Why is accuracy paramount?
• How can you be the very best?

Quality is king. Fast is fine but accuracy is everything. According to Larry Sanger, quality is determined by accuracy and completeness. Usability is unique and uniquely important in voice.

Usability is the ability for users to perform intended tasks effectively and efficiently while enjoying the experience. Intrinsically linked with speech recognition accuracy, how well your users are actually understood.

To fix this, you can force NLP creators to improve models and build your own language model. Usability performance testing is the best way to objectively, reliably and tangibly improve speech recognition accuracy.

To begin, you should measure current performance, enhance the model and analyze results and repeat the UPT process again